FAQs
Below are some FAQs (Frequently Asked Questions) regarding Online Gifting in general and Jupiter Kart in particular.
​
​
​
What Shipping Methods Are Available?
​
We use the fastest shipping possibilities according to your shipping address. BlueDart, Fedex, DTDC, Delhivery, ECom Express, Xpressbees, Indian Post are our majorly used shipping partners.
​
Any minimum order value required ?
There is no minimum order value required for all prepaid order's. However, for all COD order's minimum order value Rs 299 required, any COD order below Rs 299 shall be automatically cancelled within 48 hours.
​
Do I get free gift with my order ?
​
Yes, you will always get free gift with all your pre-paid order of any value. But no free gift shall be provided with COD order's. Free gift item value shall be between Rs. 50 - Rs 1000 depending upon order value.
​
How Long Will it Take To Get My Package?
​
Metro cities should not take more than 3-5 days and other cities may take upto 4-7 days. For COD (Cash on delivery) orders, it sometimes takes few days extra.
How Do I Track My Order?
​
After shipment of order, tracking id shall be provided of courier service
How Do I Place an Order?
​
To place a product in your shopping cart, select size and quantity, then click the “ADD TO CART” button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.
​
Why is my COD order showing on ‘Hold’?
​
COD orders are dependent on phone confirmations. Our executive call to confirm your phone number, address and would sometimes give offers on converting the order to prepaid. Unless the phone number is verified, the order will be placed on hold.
​
Can I visit before buying ?
​
We are strictly an online store with our presence all over India..
​
How Should I to Contact if I Have Any Queries?
​
If your question does not feature in the FAQ list, You can email us at : support@jupiterkart.com or call us at +91-7905748887
​
Do I Need an Account to Place an Order?
​
You can place an order via Guest account or click on “Create account” while checkout. Having an account will help you to track your orders/checking order history etc.
​
​
​
​
​