Shipping Policy

Shipping Conditions (Shipping within India)

 

• We provide free delivery for orders above Rs 499 to locations serviced by us. For orders below Rs 499, we charge shipping charge of Rs 100 for delivery anywhere in India. 

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• Minimum order value for prepaid orders shall be Rs 499

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• Minimum order value for COD order shall be Rs 599.  All COD order below Rs 599 will not be processed and shall be automatically cancelled within 48 hours.

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• For orders where the delivery location is not serviceable, we will cancel the order and refund the amount paid to us.

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• Few products that require special packing and handling, separate Packing & Handling charges will be applicable. Such charge, if any, will be displayed on the respective product page.

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• For items ordered in big quantities or for orders where the total weight of the parcel exceeds 10 kg, we will dispatch through Surface mode instead of Air mode.

 

Frequently Asked Questions (Shipping within India)

 

What does the Days to Dispatch mean ? (How soon my order will be shipped?)

 

The Days of Dispatch is the number of days we take to ready your package and hand over to the courier company. The days for dispatch is clearly mentioned on each product page. This will typically vary based on what product you purchased, whether you want it to be studded in a jewellery piece, or you want an additional lab certificate along with it. For example, a loose gemstone typically gets shipped in 1 to 2 days. However, a gemstone requested to be studded in a ring, will typically take 5 to 7 days. Similarly, a gemstone requested with an additional lab certificate will take even longer.

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How long does it take to deliver my order? 

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Our courier partners typically deliver orders to Metro cities in India within Next Day to 3 to 5 Days after shipment. For non metros, our courier partners typically take 5 days to 7 days to deliver the product from the date of dispatch. The date of dispatch is dependent on the product that you purchase (loose gemstone, or mounted in jewelry) and this date is stated on the product page. If you have any questions, or doubts, please write to us, or Call us at +91-7905748887

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Is my shipment safe?

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All our shipments are packaged with great care in durable, tamper evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

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Can I track my shipment?

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Yes, you can track your shipment online. All our shipments within India are sent by reputed couriers like DTDC, Bluedart, Delhivery, Xpressbees, DTDC, etc. As soon as the product is dispatched from our office, you shall receive an email and whatsapp with the Tracking ID and instructions to guide you.

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Do I have to pay extra for GST on delivery ?

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No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Any applicable octroi, etc. is paid by the company

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Shipping Conditions (Shipping outside India)

 

International Orders It takes 7-15 working days post shipping via FEDEX, DHL etc. If we use Speed Post it can take 7-14 days depending on the shipping country. The parcel may get delayed due to custom clearance event. If the custom/government/courier agents contact you, kindly inform us so we can provide you with the right documentation to get the parcel cleared without paying or by paying minimum custom charges.

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• We process only prepaid order for delivery location outside India. 

• Minimum order value for prepaid orders shall be Rs 1999

• Flat charge Rs 3000 applicable for Order having shipping weight below 1 Kg. 

• For items ordered in big quantities or for orders where the total weight of the parcel exceeds 5 kg, please contact our sales team on email or whatsapp or phone they will calculate shipping charge and send quotation to customer, then custom order will be created for placement of order.

• Free international shipping for order value more than Rs 50000 provided order shipping weight must be less than 5 kg, if order weight more than 5 kg then Rs 1500 per kg rate shall be applicable on pro-rata basis for additional weights, our sales team will calculate additional shipping and will inform on email or whatsapp or phone to customer.

 

Will I Be Charged Custom Duty & Local Taxes ?

 

From our side we declare the parcel at minimum value, so you won’t be charged custom duty and most of the shipments are received by the customers without any duty charge being levied on them. However, custom duties and local taxes like VAT etc  if applicable have to be borne by the recipient of the goods. If the customs approach you for certain documents kindly get in touch with us.